• At this time, I experience I am currently being misled and mistreated. Despite numerous calls and escalations, I still don't have clarity on my discounts or a good resolution to my issues.
Used to be the chief and The main reason I have already been a loyal Telus custiomer For several years. But this is about to alter!!
Nevertheless, the very best just transpired. After speaking to Telus small business, I wasn't satisfied with the strategy made available and asked to get tranferred towards the LOYALTY dept. She altered the price of the data strategy but elevated the price of the telephone for just a Internet of -$1. WHAT A JOKE!!!
@chris14 I wanted to obvious up some inaccurate data. We'll repair TELUS owned downed strains at no cost. We will only get rid of the line totally for building/renovation purposes but there is a rate involved. We despatched you a private information in case you want to move ahead with possibly scenario.
I still left Rogers to return to Telus due to the fact I considered from the assure of better service and good treatment method, but this working experience has long been nearly anything but.
You can expect to then get a textual content concept if the agent responds, and you will adhere to up at your earliest usefulness.
I wasn't telling but trying to talk to him nevertheless he acquired mad and hung up. This is often absurd and very Awful customer service. I are going to be pulling my two strains from Telus . If This is actually the customer service individuals are receiving out of your reps than you must resource it in other places. I happen to be with Telus for approximately fourteen several years and It truly is pretty unfortunate that it's arrive at this Telus customer service . Checking out these threads and opinions left by Other individuals it seems I'm not the only real a person.
following the agent review my account he claimed I am unable to provide you with a deal or credits like you have now using your exiting account, so i just gave up and hangup the cell phone.
I had to Call CS nowadays with Chat and the Section I need to talk to is barely accessible by phone. The CS on Chat organized a phone back at an arranged time slot. When that department known as me afterwards I obtained every thing sorted out.
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Furthermore, I used to be disconnected a number of moments when endeavoring to talk to support and perhaps remaining on hold without having resolution.
My specialist is a really client gentleman. He taught me how to fix my issue in various quick measures. What’s more, he guided me as a result of every action, often greater than after. I'm certainly grateful!
Hi Everybody, I have to Call customer service in regards to modifying a payment arrangement. I planned to know when there is an e mail or other way to Call them simply because I am Performing, and most times I endeavor to call and don't get to speak to an individual ahead of I really need to hold up.
The TELUS staff acknowledges that our do the job spans a lot of Territories and Treaty parts and we are grateful for the traditional Understanding Keepers and Elders that are with us right now, those who have long gone right before us as well as youth that inspire us.